Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:\n \n\t 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites \n\t 1:00 PM: Penthouse Veranda Staterooms \n\t 2:00 PM: Deluxe Veranda Staterooms \n\t 3:00 PM: Veranda Staterooms \n \nShould you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Help / FAQs

Q: Can I make payments toward my booking balance in My Viking Journey ? How do I get a discount on my payment?

You can make secure payments on the Booking Payments \u0026nbsp;tab in the My Viking Journey portal under the\u0026nbsp;Payments \u0026amp; Cart section.\u0026nbsp;We accept all major credit cards and also offer an additional discount on payments made with echeck, an electronic debit to your checking account. \n \nNote, guests cannot make payments towards their booking balance on My Viking Journey for travel agency bookings.

Q: When can I book my dining reservations and spa appointments?

Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete Viking experience. You have full access to browse all dining options and spa treatments from the moment you open your account. Booking opens for each guest based on stateroom category—as subsequently listed. We will alert you when it is your time to book.\n \n Owner’s Suite—100 days from sail date \n Explorer Suites—90 days from sail date \n Penthouse Junior Suites—80 days from sail date \n Penthouse Veranda Staterooms—70 days from sail date \n Deluxe Veranda Staterooms—60 days from sail date \n Veranda Staterooms—No priority reservations \n \nVisit the My Viking Journey portal\u0026nbsp; Dining \u0026amp; Beverage page or\u0026nbsp; Spa page in the Onboard Experience section for additional details. \n \nPlease note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.

Q: When can I book shore excursions?

Your My Viking Journey account gives you all the tools necessary to tailor and personalize your complete Viking experience, including access to browse your shore excursion options. We will alert you in the My Viking Journey portal when it is your time to book. Booking opens for each guest based on stateroom category as listed below.\n \n Owner’s Suite—177 days from sail date \n Explorer Suites—167 days from sail date \n Penthouse Junior Suites—157 days from sail date \n Penthouse Veranda Staterooms—147 days from sail date \n Deluxe Veranda Staterooms—137 days from sail date \n Veranda Staterooms—130 days from sail date \n \n \nVisit the My Viking Journey Shore Excursions page. Please note that My Viking Journey will close 7 days prior to your departure date and changes will no longer be available until you arrive on board. We kindly ask that you make your desired selections in advance. Should you need to make adjustments after this time, our Guest Services team will be happy to assist you once you are on board your ship.

Frequently Asked Questions | Viking Ocean Cruises

Helpful Resources

My Viking Journey

Can't find the answer you're looking for? Contact us:

My Ship

Are there refrigerators in individual staterooms?

Each stateroom is equipped with a minibar. Your stateroom category will determine whether your minibar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each ship page.

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Is my stateroom furnished with amenities that I do not need to pack?

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and shoe shine services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee. A full listing of amenities by stateroom category can be found on each ship page.

Is the ship nonsmoking?

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area on the starboard side of Deck 8. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Is there a library on board?

Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller Heywood Hill to enrich and enhance your journey.

Learn more about our curated libraries and recommended reading or visit the Ships section for deck plans and details.

Is there a pool?

Viking ocean ships have two pools: a heated Main Pool accompanied by a hot tub under a retractable dome, offering a calming oasis in any weather, and a glass-backed Infinity Pool off the stern of the ship, allowing you to swim surrounded by your destination.

Is there internet access on board the ship? Are there computers, or should I bring my laptop?

We need twin beds; is this possible?

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the Stateroom Preferences tab under the Onboard Experience section in your My Viking Journey account to update this online.

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local extensions before and after your departure. Pre & Post Cruise Extensions are listed on each itinerary page or you may visit the Extensions page in your My Viking Journey account upon booking for additional details.

What is the electrical voltage in the staterooms?

You will find both 110V and 220V electrical outlets in your stateroom. All outlets are European style (2-pin) with a ground, except for two US 110V sockets above the desk and one US 110V socket on each side of the bed; there are no UK 3-pin sockets. Should you need an adapter, they are available for sale in the onboard shop or can be found at most electronics or travel stores. (Remember that if you are staying in a hotel for part of your journey, you will want the appropriate adapter for that country as well.) In your stateroom, you will also find several USB ports to charge cell phones and tablets; just bring the appropriate cable with you. Most modern electronic devices can accommodate different electrical currents, so you probably will not need a current converter; hair dryers are provided in your stateroom.

Will I be able to watch TV in my stateroom?

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable.

A full listing of amenities by stateroom category can be found on each ship page.

My Trip and Documents

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. On board, luggage must be stored in the guest’s stateroom.

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. A list of examples of items that are prohibited on board is available below. These and other similar items will be confiscated or discarded, at our discretion, upon being found. You may also download our Prohibited Items List (PDF).

Prohibited Items

All firearms (working, nonfiring, replicas or imitations) and all types of ammunition
Flammable liquids and explosives, including lighter fluid, flares, torch lighters, gasoline and fireworks
Illegal drugs, including CBD oil, marijuana and medical marijuana in any form regardless of any local, state or other laws which might permit use or possession of marijuana in your place of residence. All such drugs are prohibited onboard Norwegian flagged ships.
Sharp Objects, including knives and scissors if the blade is longer than 3 inches or 7.6 cm
Any form of non-lethal or less-lethal weapon (BB guns, airsoft guns, pellet guns, paint ball guns, CO₂ pistols, stun guns, tasers, or any electroshock devices)
Cricket or archery bows & arrows; crossbows; darts; diver's spear guns or spears; catapults; bats, hockey sticks, laser pointers etc.
Axes, ice picks, scalpels or cleavers
Martial arts or self-defense gear (pepper spray, knuckle-dusters, tear gas, rice flails, clubs, nightsticks, batons, etc.) and handcuffs or other restraining devices
Items with open flames such as candles or incense, hookahs and water hookah pipes
Coffee makers, clothes irons, heating pads (corded or battery operated), hot plates or any other electrical device that produces heat (including, steam irons, heating kettles, electrical air humidifiers & refreshers)
Hazardous chemicals, including bleach and paint
Extension cords (USB and laptop charging cables are exempt)
Damaged, defective, recalled, or spare lithium batteries, and high-capacity lithium battery packs not associated with personal consumer electronic devices
HAM radios
Aerial drones are not allowed to be operated from the ship at any time
Portable surge protectors, surge-protected power strips, and travel adapters incorporating surge suppression features
Compressed gas cylinders, bottles and tanks, including propane/LPG cylinders, SCUBA diving cylinders, compressed air cylinders, CO₂ cylinders and industrial gas cylinders
Inversion Tables and Hoyer Lifts

Examples of items that are not prohibited by the list above:

Cigar cutters
Disposable razors
Knitting needles
Crochet hooks
Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
Nail files & clippers
Tweezers
Syringes for medical use
Umbrellas
Hair dryers, curling irons and straightening irons

The above list is illustrative, not exhaustive and subject to change without notice. Viking reserves the right, at its sole discretion, to deny boarding any item as it sees fit. Any such items shall be surrendered to the Ship's Security Officer (or delegate) at embarkation and may be disposed of at the sole discretion of the Ship's Security Officer.

Are transfers included?

Transfers are included with Viking Air purchase and all of our extension packages. Intra-itinerary air does not need to be purchased separately.

Can I insure my Voucher?

Yes. If you have not made final payment and/or have yet departed on your trip, you can insure the voucher you use to purchase your trip. Please contact Viking at 1-877-668-4546 if you wish to insure your voucher.

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Do I need a visa to travel with Viking?

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or travel agent to determine which documents are needed for their specific Viking voyage. Please be sure to obtain and carefully review all your required documents for accuracy prior to departure to avoid delays, denied boarding/entry or additional cost.

General visa information is available on the Resources tab of each itinerary. In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit genvisa.com/Viking for more information regarding visas for your voyage.

Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or travel agent to determine whether visas are required for their voyage.

Do I need travel protection?

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment.

Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate, a Generali Global Assistance & Insurance Services brand. When you purchase the plan at or before the date you make your final payment for your trip, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking travel voucher for the cancellation penalty amount. The Travel Protection Plan also covers your flights purchased through Viking. Learn more about this plan on the Travel Protection Plan page.

If you have other insurance, please check with your provider for coverage.

Does The Travel Protection Plan offered by Viking cover medical treatment, quarantine, repatriation, etc.?

Yes. The Travel Protection Plan offered by Viking, and administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, helps protect you from many unforeseen circumstances that may arise before or during your trip, which could include necessary medical, quarantine or repatriation expenses for any illness (including COVID-19).

How can I send a Bon Voyage gift to a Viking guest?

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more.

How do I arrange to travel together with a group of people?

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization.

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

I purchased travel protection through Trip Mate. What is Redion?

Beginning in 2027, Trip Mate, a Generali Global Assistance & Insurance Services brand, will become Redion. This is a brand name change only. Your travel protection plan, coverage, services, and customer support remain unchanged, and no action is required.

What happens if a guest falls ill and is determined to have contracted a communicable disease while on a Viking voyage?

We have protocols in place to minimize the spread of communicable diseases. Guests may access medical services – onboard our ocean, expedition and Mississippi ships and while on our river ships, through our partnerships with shoreside providers. Any expenses incurred associated with the illness – medical, quarantine or repatriation, etc. are the guest’s responsibility.

What is My Viking Journey?

My Viking Journey is a web portal designed exclusively for guests who have booked a voyage with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book shore excursions and spa treatments; make alternative restaurant reservations; get answers to your top questions; access and print visa applications and travel itineraries; complete your Guest Information Form; view air services and flight details; and manage your daily schedule in your personalized calendar. You can enhance your trip with our Silver Spirits Beverage Package, gain peace of mind with the Travel Protection Plan and make easy online payments.

What is the cancellation policy for my booked shore excursions?

In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion.
Tours require minimum participation levels to operate so please sign up as early as possible.
Tours operate rain or shine.
Online booking and cancellations will close seven days before your ship sets sail.
During this seven-day pre-sail period, you can cancel items by calling us.
Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable.
Please note, whether an optional tour is booked through the My Viking Journey portal or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.

What is Viking's cancellation policy?

Cancellation charges vary based on days prior to departure. Please refer to the Booking and Sale Terms & Conditions for further details.

What is your single supplement?

When is disembarkation?

When is embarkation?

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:

11:00 AM: Owner’s Suite, Explorer Suites and Penthouse Junior Suites
1:00 PM: Penthouse Veranda Staterooms
2:00 PM: Deluxe Veranda Staterooms
3:00 PM: Veranda Staterooms

When will we receive our final documents?

Air

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

All firearms (working, nonfiring, replicas or imitations) and all types of ammunition
Flammable liquids and explosives, including lighter fluid, flares, torch lighters, gasoline and fireworks
Illegal drugs, including CBD oil, marijuana and medical marijuana in any form regardless of any local, state or other laws which might permit use or possession of marijuana in your place of residence. All such drugs are prohibited onboard Norwegian flagged ships.
Sharp Objects, including knives and scissors if the blade is longer than 3 inches or 7.6 cm
Any form of non-lethal or less-lethal weapon (BB guns, airsoft guns, pellet guns, paint ball guns, CO₂ pistols, stun guns, tasers, or any electroshock devices)
Cricket or archery bows & arrows; crossbows; darts; diver's spear guns or spears; catapults; bats, hockey sticks, laser pointers etc.
Axes, ice picks, scalpels or cleavers
Martial arts or self-defense gear (pepper spray, knuckle-dusters, tear gas, rice flails, clubs, nightsticks, batons, etc.) and handcuffs or other restraining devices
Items with open flames such as candles or incense, hookahs and water hookah pipes
Coffee makers, clothes irons, heating pads (corded or battery operated), hot plates or any other electrical device that produces heat (including, steam irons, heating kettles, electrical air humidifiers & refreshers)
Hazardous chemicals, including bleach and paint
Extension cords (USB and laptop charging cables are exempt)
Damaged, defective, recalled, or spare lithium batteries, and high-capacity lithium battery packs not associated with personal consumer electronic devices
HAM radios
Aerial drones are not allowed to be operated from the ship at any time
Portable surge protectors, surge-protected power strips, and travel adapters incorporating surge suppression features
Compressed gas cylinders, bottles and tanks, including propane/LPG cylinders, SCUBA diving cylinders, compressed air cylinders, CO₂ cylinders and industrial gas cylinders
Inversion Tables and Hoyer Lifts

Examples of items that are not prohibited by the list above:

Cigar cutters
Disposable razors
Knitting needles
Crochet hooks
Knives or scissors (if the blade is shorter than 3 inches or 7.6 cm)
Nail files & clippers
Tweezers
Syringes for medical use
Umbrellas
Hair dryers, curling irons and straightening irons

Can I upgrade my flights?

When your flight itinerary is available in the Manage My Air section of your My Viking Journey account, you can use the Upgrade Class or Change Flights features to upgrade your class of air service, change your airlines, change your itinerary or add stopovers to your flight schedule. Additional fees may apply and are clearly displayed when applicable.

Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

Can I upgrade only one flight in my itinerary?

Viking typically handles flight itineraries as a package; therefore, choice of class usually applies for the entire flight itinerary. However, a single flight upgrade may be possible with a customized itinerary; please call 1-877-523-0580 to speak with a Viking Air Expert. Please note: Business Class and Premium Economy are guaranteed only for transoceanic flights.

Do I need travel protection?

Does Viking Air provide the same rates and flights as airline and travel websites?

Our exclusive pricing is intended to provide the most value for flights that coordinate well for your voyage and allows you the most flexibility, based on what is available at the time of booking. When you purchase your flights as part Viking Air, you also receive complimentary roundtrip airport transfers. Importantly, Viking monitors your flights beginning at 24 hours prior to departure; in the event you experience a flight delay, cancellation or missed connection, Viking works closely with partner airlines to repair your flight itinerary and minimize or avoid missed sailing time.

Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

How are my flights selected by Viking?

Viking looks at several factors, including travel time, number of stops, departure/arrival time and price, to provide the best flight options that coordinate with your voyage. Now with Viking Air, you can evaluate the other options that are available to determine if the pre-selected flight itinerary represents the best overall option for you.

How do I arrange to travel together with a group of people?

How do I change my flight itinerary or airline?

When your flight itinerary is available in the Manage My Air section of your My Viking Journey account, you may be eligible to use the Viking Air features to upgrade your air class of service, change your seats, change your airlines, change your itinerary cities and dates or add stopovers to your flight schedule. The fares may increase and are clearly displayed when applicable to your requested changes. Your original flight itinerary is held until you finalize the change(s) and you receive confirmation.

Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

How do I check in online for my flight?

You will need to visit your airline’s website to check in for your flights. This service is typically available 24 hours before departure and can be accessed using your airline record locator number. The airline record locator number is available in the Manage My Air section of your My Viking Journey account as part of your flight itinerary details. Please note: Not all airlines offer the ability to check in online.

How do I confirm check-in policies and luggage restrictions for my flights?

We recommend that you contact your airline directly via their website or phone at least 72 hours prior to your departure to confirm current policies for how much time to allow prior to check-in, carry-on or luggage restrictions. Please note: Flight schedules, seat assignments and luggage restrictions are subject to change by the airlines at any time.

How do I get to the ship from the airport?

Complimentary roundtrip airport transfers are included when you purchase flights as part of Viking Air. If you have made your own flight arrangements that coordinate with your trip embarkation and disembarkation dates, you may purchase airport transfers from Viking up to 30 days prior to departure. Alternatively, you can make your own airport transfer arrangements; information on your ship’s docking location will be in your cruise documents.

Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

How do I make special requests for my flight itinerary?

Special meals, mobility assistance, and similar requests can be made in the Manage My Air section of your My Viking Journey account. You can also make requests directly with your airline by visiting their website or contacting them by phone.

How do I obtain my seat assignment?

Viking will automatically assign your seats with your flight itinerary, based on preferences provided in the Manage My Air section of your My Viking Journey account—and of course, what is available from the airline. When your flight itinerary is available in Manage My Air, you can also use the View/Change Seats feature to make changes as desired and as your airline allows.

Please note: Seat assignments are managed by the airlines and may be changed due to aircraft changes or other operational needs. Some airlines will assign seats at the airport, rather than in advance, for shorter connection flights outside of North America.

How do I sort flight results when searching for flights?

Flight itinerary search results are sorted based on overall quality: convenient connection time, price, optimal flight times to guarantee timely transfer to and from your ship, as well as any preferences you provided at the time of booking your voyage. You may use the sort features in the My Viking Journey portal to narrow your options.

How will I know if there is a schedule change that affects my flight itinerary?

We want to give you as much time as possible to plan for your journey. You will receive an e-mail to notify you if there are any significant changes to your flight itinerary. Once your flight itinerary is available in the Manage My Air section of your My Viking Journey account, it will be current and will reflect any schedule changes.

What do I do in case of an air travel emergency?

If you have a travel protection plan, please contact that provider. If you do not have travel coverage and you purchased air from Viking, please contact 1-877-523-0580. If you arranged your own air and are traveling independently, contact the emergency number listed in your Cruise Documents.

What if my luggage is damaged or lost on arrival?

Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.

What is a flight deviation?

Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.

Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

What is a stopover?

Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.

Traveling to or from cities other than your voyage's departure and arrival points, including stopovers on your way to or from the ship, may have restrictions. At certain times, airline availability or rules may limit ticketing options for specific routes. Additionally, some cities may have limited or seasonal airline service, which could impact availability.

What is my Airline Booking number?

When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline’s website.

What is my flight itinerary?

Your flight itinerary is your flight schedule arranged by Viking. When you purchase your flights through Viking, we will plan and book your flight itinerary using our exclusive rates and incorporating your preferences. You will have the ability to view and manage your flight itinerary online three months prior to departure through the Manage My Air section of your My Viking Journey account. Your flight itinerary will include the departure and arrival airports, connecting airports (if any), dates and times of the flights, flight numbers, seat assignments, passenger name and your confirmation number.

What is Viking Air Plus?

While all guests have access to customize their flights through the My Viking Journey portal, some guests have specific travel needs or special flight requests, and others simply prefer to speak directly to a Viking Air Expert. With Viking Air Plus, guests work with our Viking Air Experts to customize flights 310 to 65 days prior to departure, and they then have access to view it online even 310 days prior to departure. This requires a non-refundable Air Plus service fee of $150 USD per guest, plus applicable increases in airfare due to customization. Contact 1-877-523-0580 for more information.

What is Viking Air?

Viking Air is Viking’s enhanced air program. With Viking Air, you have two options for booking flights for your journey with us: Viking Inclusive Air or Viking Air Plus. Also, with Viking Air, you now have the ability to view and manage your flight itinerary online three months prior to departure through the My Viking Journey portal.

What should I pack in my carry-on?

We advise you carry on: valuables; medications in original, labeled containers; glasses/contacts, etc.; important papers (passport, insurance, medical records), Cruise Documents, emergency contact information; and cameras, memory cards and batteries.

What should I pack in my luggage?

We suggest you pack comfortable walking shoes, dressier shoes, a collapsible umbrella/lightweight rain gear; items you can layer like lightweight jackets/sweaters; sunglasses, a sun hat/visor, sunscreen; and toiletries including a travel-size hand sanitizer. Depending on the season and destination, you may also want to add mosquito repellent or a warm coat, gloves and water-resistant footwear. To visit religious sites, ensure you have modest clothing that covers your knees and shoulders, or you may be denied entry.

Why can’t I change my itinerary from Round Trip to One Way or vice versa?

You will need to customize your flights to do this; please call 1-877-523-0580 to speak with a Viking Air Expert.

Why can’t I find the airport of my choice for my itinerary when I am trying to search for flights?

Viking has exclusive partnerships with all major airlines, from most primary and secondary airports in North America. If your preferred city is not offered, Viking may not have access to pricing, or it may require agent assistance with the purchase of our Viking Air Plus service.

Why can’t I change my seats in My Viking Journey?

In some cases, airlines may restrict seat assignments to their own website, or they may be available only at the airport.

Why can’t I customize my flights in My Viking Journey?

There are some flight itineraries where online customization is not possible. This includes, but is not limited to group bookings, World Cruise bookings, United Kingdom bookings, Australia/New Zealand bookings, as well as bookings with multiple stopovers or mixed air cabin classes. Please call 1-877-523-0580 to speak with a Viking Air Expert if online customization is not available.

Why did the cost of my Travel Protection Plan increase?

Viking offers our United States guests the opportunity to purchase the Travel Protection Plan, administered by Trip Mate, a Generali Global Assistance & Insurance Services brand. The cost of the Travel Protection Plan (which includes assistance service fees) is calculated based on your Trip Cost. When you are searching for alternate flights or upgrading your flight itinerary to a higher class of service, the Travel Protection Plan cost would be calculated on these new fares and could result in an increase or decrease to total travel protection cost. Any travel protection cost changes will be communicated and confirmed before you are charged.

Will I earn airline loyalty program miles/points?

Frequent flyer miles may not be earned on Viking flights because of our special fares. You can add airline frequent flyer numbers to your reservation in the Manage My Air section of your My Viking Journey account or on the airline website to take advantage of any benefits that may be offered by the airline in recognition of your membership status.

Will I need a passport?

You should have a valid passport with an expiration date at least six months after your trip return date. It is very important that your full name on your air booking matches your passport exactly or you may be denied boarding. To learn more about the travel documents required for your voyage, visit the Resources tab for your itinerary on vikingcruises.com.

Viking is not responsible for obtaining visas nor for advising guests of passport, visa or other immigration requirements, so be sure to verify what is needed for your travels.

Life On Board

Can I bring alcoholic and other beverages on board?

Guests may bring alcohol and beverages with them, purchase alcohol ashore at destinations that sell alcohol, or purchase them from the onboard shop. Alcohol can be consumed in the guest’s stateroom or in public spaces, including the restaurants. There is no corkage fee.

Can I upgrade the complimentary beverages?

Yes. Viking offers complimentary inclusive wines, beers and soft drinks with onboard lunches and dinners, plus assorted hot teas and coffees that are available 24 hours a day.

For those who would like to upgrade, we offer the Silver Spirits Beverage Package. For only $27 USD per night, enjoy unlimited beverages in all onboard venues, bars and lounges anytime throughout the duration of your voyage. The package includes our house champagne, wine and beers by the glass, plus select wines by the glass, cocktails, aperitifs, well drinks, mixers/long drinks, a selection of upgraded whiskeys and soft drinks, up to $18 USD each. Silver Spirits also includes the Chef's Table premium wine pairing, complimentary access to standard tasting events, a 50% discount for premium tasting events and a 30% discount on premium beverages, including bottles of wine. You may purchase the package prior to sailing, including in the My Viking Journey portal under the Dining & Beverage page, or once you are on board. Our World Cruise guests receive a complimentary Silver Spirits Beverage package as a part of the World Cruise amenity program.

Please note you must be 21 years of age or older to purchase and consume alcoholic beverages. Both guests in a stateroom must purchase the package for the full length of the voyage in order for it to be valid.

Can you accommodate my dietary requirements?

In most cases, we can. Every meal has vegetarian options and the chefs will make reasonable efforts to accommodate special requests. Guests requiring special meals (low salt, diabetic, gluten-free or low cholesterol) should alert us 90 days prior to departure over the phone at 1-877-668-4546 or online on the Dietary Restrictions page in your My Viking Journey account. Guests should also inform the Maître d’ when on board.

While we take steps to minimize the risk of cross contamination, we cannot guarantee an allergen-free kitchen.

Do you have laundry services?

Depending on your stateroom category, laundry services, including pressing, may be complimentary. A full listing of amenities by stateroom category can be found on each ship page. If your stateroom category does not include these services, they may be purchased for a modest fee and arranged through your stateroom steward. Self-service launderettes including irons and ironing boards are located on Decks 3–6 and are free of charge, with detergent available for your use at no additional fee.

How will payments on board be handled?

Although most services are included in your cruise fare, discretionary purchases will be charged to your shipboard account. These accounts, along with all prices and currency on board the ship, are in US dollars and may be settled in cash or with a major credit card before disembarking the ship; traveler’s checks are not accepted.

Is the ship nonsmoking?

Is there a fee associated with the alternative restaurants?

With Viking Inclusive Value, there is no additional charge should you wish to dine in one of our alternative restaurants, Manfredi's Italian Restaurant and The Chef's Table. Reservations are required and can be made prior to sailing in the My Viking Journey portal or on board during your voyage.

Is there internet access on board the ship? Are there computers, or should I bring my laptop?

Some diseases are known to spread through the air. How is the air treated on board Viking ships?

Our fleet of modern, small ocean and river ships feature independent air handling units, which means each stateroom has “fresh” external air that is not shared with other staterooms or public spaces. Just like in a hospital, we have also designed a solution to implement short-wavelength ultraviolet (or UV-C) lights and new high-density filters that will sanitize the air on our vessels. This solution will ensure that:

99% of viruses and bacteria in the air are killed.
We maximize the possible number of air changes.
We provide a risk-free solution for the crew when cleaning filters, as viruses are killed and not simply trapped in the filters.

What is the cancellation policy for my booked shore excursions?

In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion.
Tours require minimum participation levels to operate so please sign up as early as possible.
Tours operate rain or shine.
Online booking and cancellations will close seven days before your ship sets sail.
During this seven-day pre-sail period, you can cancel items by calling us.
Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception—all shore excursions that occur during the first two days of sailing will be non-refundable.
Please note, whether an optional tour is booked through the My Viking Journey portal or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.

What is the dress code?

During the day, dress is casual including shorts, slacks or jeans, and comfortable shoes for walking tours. Swimwear, cover-ups/robes and exercise attire should be reserved for the fitness, pool and spa areas; please avoid wearing these items in other common areas of the ship. There are no “formal nights” in the evening; evening dress is “elegant casual” for all dining venues, performances and special events. On these occasions, required attire for ladies includes a dress, skirt or slacks with a sweater or blouse; for gentlemen, trousers and a collared shirt. A tie and jacket are optional; jeans are not permitted. The evening dress excludes World Café where the dress remains casual after 6:00 PM.

Some shore excursions visit religious sites that require modesty of dress. To avoid being denied entry, we recommend men wear long pants and refrain from sleeveless shirts; and for women, clothing that covers the knees and tops that are not sleeveless or too revealing.

What is the tipping policy?

Our onboard staff is dedicated to providing you with the best experience possible, and it is customary to give gratuities in recognition of their service. How much you choose to tip is a personal matter and completely at your discretion. To save you the worry over whom to tip, we offer two options, based on our standard recommended gratuity rate of $20 USD per person, per night. You can either pre-purchase gratuities at our standard recommended rate in your My Viking Journey account, or if you have not pre-purchased gratuities before your departure, we will automatically add them at the same recommended rate of $20 USD per person, per night to your shipboard account, to be charged to your credit card. They will appear on your final invoice.

Gratuities, pre-paid or charged at the end of your voyage, will be shared among the onboard staff who helped support and provide your trip experience, including the waitstaff, stateroom stewards, buffet stewards, galley staff, laundry staff and others. Should you wish to make changes to the gratuity amounts or pay in cash, visit Guest Services at any time.

You may also wish to tip your local excursions guides or drivers; we suggest $3 USD (or equivalent local currency) per person, per day for local guides and $2 USD (or equivalent local currency) per person, per day for local drivers, at the end of each tour.

What is the Viking Guest Guarantee?

At Viking, we always strive to do what is right for our guests. The Viking Guest Guarantee stands behind both the service we provide and the way we respond when river conditions will significantly impact a journey.

Our service guarantee
When you travel with Viking, we want you to love your journey from the very beginning. If you are dissatisfied with our service upon first check-in, simply let us know within 24 hours of the start of your journey. On board, notify Guest Services; at a hotel, contact your Viking Host. We then have 24 hours to correct the situation. In the unlikely event a solution is not possible, you may depart as soon as possible and receive a future cruise voucher for 100% of your paid cruise fare. We can assist with booking your departure arrangements, but any travel costs will be your responsibility.

Our river voyage guarantee
You can also book with confidence knowing that when river conditions will significantly impact your itinerary, we will always strive to take care of you and your travel investment with Viking. When Viking determines that your river voyage will experience a qualifying river navigation disruption, we will tell you what to expect typically seven days before embarkation, and you can either:

Continue with your journey on the modified itinerary, and you may receive a future cruise voucher or shipboard credit that we believe reflects the specific impact to your itinerary; or
Cancel your journey prior to embarkation and receive a future cruise voucher for 100% of your paid cruise fare.

Because river conditions can change quickly, there may be times when we determine a disruption will significantly impact your itinerary closer to departure. In those cases, we will contact you as soon as possible.

When deciding whether your river voyage will have a qualifying river disruption, we look at your journey as a whole, considering both the number of days affected and the extent of the changes to your itinerary. This determination is made at Viking's discretion.

All rights and benefits described here are subject to the terms of the Passenger Ticket Contract.

What is Viking’s position on procurement of 100% cage-free eggs?

Viking can confirm that currently 100% of our contracted global sourcing of eggs (shell and liquid) is cage-free.

What should I pack in my luggage?

When can I book my dining reservations and spa appointments?

Owner’s Suite—100 days from sail date
Explorer Suites—90 days from sail date
Penthouse Junior Suites—80 days from sail date
Penthouse Veranda Staterooms—70 days from sail date
Deluxe Veranda Staterooms—60 days from sail date
Veranda Staterooms—No priority reservations

When can I book shore excursions?

Owner’s Suite—177 days from sail date
Explorer Suites—167 days from sail date
Penthouse Junior Suites—157 days from sail date
Penthouse Veranda Staterooms—147 days from sail date
Deluxe Veranda Staterooms—137 days from sail date
Veranda Staterooms—130 days from sail date

Will there be talks or presentations on board the ship?

Yes. All of our itineraries feature daily briefings, enriching lectures, and entertaining presentations that highlight the history, culture, music and uniqueness of each of the local regions you will be visiting. Learn more at the Onboard Cultural Enrichment page.

Foreign Currency

Are ATMs (automated teller machines) available?

Yes. ATMs are a good source of cash domestically and overseas; however, they may or may not be conveniently located in the larger cities and may be rare in smaller towns. And your itinerary may not always allow you sufficient time to locate one. Your Guest Services staff or tour guide may be able to assist you.

Depending on itinerary, when available, ATMs dispense local currency for internationally accepted ATM cards and/or credit cards, and have a service fee. If you are planning to use ATMs, you should confirm with your bank prior to departure that your ATM/credit card and Personal Identification Number (PIN) will work abroad. Please note, limited ATMs may be available on our Arctic and Antarctic ports.

Can I use my credit card throughout my journey?

Mastercard, Visa and American Express are accepted in major shops, restaurants and hotels, as well as on board to settle your shipboard account. Smaller shops and those in rural areas may not accept credit card payments. Notify your credit card companies that you will be traveling abroad to avoid holds on your account. Many countries require the use of a PIN for credit card transactions. Should you plan to use your credit card, be sure to setup your PIN and confirm activation with your credit card company prior to your departure. Also, credit cards with magnetic strips may not work in automated overseas ticketing machines, such as transit vending systems, as these require chip-and-PIN type cards; contact your credit card company for details.

Can you exchange foreign currency on board?

We do not have a foreign currency service available on board. For incidentals and small vendors, we recommend getting local currency, which can be purchased in the ship’s terminal or from ATMs, widely available in most large European cities. Should you wish to use ATMs, confirm with your bank prior to departure that your ATM/credit card and PIN will work abroad and inquire about possible foreign transaction fees. Also notify your credit card company that you will be traveling abroad to avoid unnecessary holds on your account.

Health & Accessibility

Can you accommodate guests with disabilities or special needs?

Viking welcomes guests with disabilities and special needs. However, guests should realize there are inherent risks associated with traveling on board ships that are unique to cruise travel. For people with disabilities or special needs, the risks can be more significant. Guests should be comfortable moving around the ship in case of an emergency, aware of the lack of immediate access to medical services in certain parts of the world and cognizant that access to some ports of call may be limited or impossible. Guests should also consider their needs when making a booking as our crew will not assist with personal tasks, such as eating, dressing, toileting, bathing or provide other personal extensive assistance.

We reserve the right to deny boarding or restrict access in the event that a guest represents a risk to themselves or to the safety and well-being of those on board. Please reach out to us at 1-877-668-4546 or send an email to accessibilityservices@viking.com for more information.

Am I required to provide Viking with advance notice that I have a disability or special needs?

We do not require advance notice about your disability or special needs. However, in order to best accommodate you, we strongly encourage you to notify us at the time of booking or as soon as possible of:

any need to use a mobility device or special equipment (including oxygen equipment and accessories) during your voyage;
any condition that may require medical treatment during your voyage;
any condition that may render you unfit for travel;
any condition that may pose a risk or danger to you or anyone else on board;
any need for sign language interpreting services during your voyage; or
any need to bring a service animal on board.

You may notify us by completing our Health & Accessibility Form, contacting us at 1-877-668-4546 or sending us an email to accessibilityservices@viking.com. Please notify us at least 60 days prior to the commencement of your voyage for any special request or service. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service.

May I bring a mobility device on board?

Although we do not offer mobility devices on board for personal use, you are welcome to bring your own device (including manual or motorized wheelchairs or scooters, rollators, walkers and canes). Due to safety considerations, any mobility devices you bring on board must:

Be 22” or under in width (including wheels and arm rests) when in use — mobility devices over 22” wide will not fit through our standard stateroom doors and will need to collapse or be dismantled to fit through the standard stateroom door;
Weigh less than 50 pounds – our crew cannot assist lifting anything that weighs more than 50 pounds;
Be independently managed and operated by you or your traveling companion – our crew will not lift guests or provide other personal extensive assistance; and
Be securely stored in your stateroom, including during charging. Devices cannot be stored in corridors or public areas as hallways and other public areas must be clear for other guests and crew to safely move on board. We do not offer alternate locations for mobility device storage or charging on board.

If you need to bring a mobility device, we strongly encourage you to complete our Health & Accessibility Form, contact us at 1-877-668-4546 (1-877-66VIKING) or send an email to accessibilityservices@viking.com as soon as possible, either at the time of booking or at least 60 days prior to the commencement of your voyage, so that we may best assist you. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service. Subject to availability, you may book a wheelchair-accessible stateroom, which is designed with wider doors, a roll-in shower and ramped thresholds, to allow you to maneuver your mobility device in your room. Please also note that the use of motorized mobility devices may have additional limitations at international ports and airports, or on tours.

If I use a mobility device, will I be able to get off in all of the ports?

Port facilities are not maintained by Viking. Accordingly, there are certain ports where guests may not be able to use a mobility device to go ashore due to port infrastructure, safety risks or physical impediments. Many ports outside of the United States are not designed to meet United States standards and provide only limited access for those with mobility needs. Gangways with steps are used in numerous ports. In other ports, the gangway may not be wide enough to accommodate your mobility device. To embark or disembark at these ports, guests will need to be able to walk up and down stairs or ramps without their mobility device. Guests using mobility devices should consider these needs when booking as our crew will not lift guests or provide other personal extensive assistance.

In addition, in some ports, our ships anchor off shore and guests transfer to shore by tenders. In these ports, for safety reasons, you will only be able to disembark if you are able to independently step in and out of the tenders with minimal assistance. Depending on various conditions, tenders may or may not be able to store manual wheelchairs in a safety zone for use on shore. Tenders cannot accommodate motorized wheelchairs or motorized scooters. The final decision to allow any guest to board a tender or bring a mobility device will be made by the Captain or senior officers and based on the safety and well-being of all involved.

Please contact accessibilityservices@viking.com for more information on the ports for your specific itinerary.

What if I need completely accessible transfers, transportation and shore excursions?

Viking will attempt to obtain accessible options whenever possible. However, some cities around the world simply do not have the same accessible options as the United States, which affects our ability to secure accessible options. Most coaches require guests to climb steps to board and cobblestone streets are also common and may make it difficult to use a mobility device.

If you need accessible transfers, transportation or shore excursions, please notify us at least 60 days prior to the commencement of your voyage so we can try to source accessible accommodations. You may notify us by completing our Health & Accessibility Form, contacting us at 1-877-668-4546 or sending us an email to accessibilityservices@viking.com. Please be advised that filling out the Health & Accessibility Form does not automatically indicate approval or confirmation for any specific request or service.

Are service animals allowed on board?

Approved service dogs are generally welcome on board. However, we do not accept pets or emotional support animals that do not meet the definition of a service dog. If you plan to bring a service dog on board, please notify us as soon as possible and no later than 60 days prior to the commencement of your voyage by submitting the Service Animal Request Form to accessibilityservices@viking.com so that we can provide additional information about bringing your service dog on board or any local regulations that may prevent you from bringing a service dog on board or into a country. Guests are responsible for obtaining all required documents for, and complying with all local regulations applicable to, service dogs disembarking at ports of call and at final destination. Please be advised that documentation, immunization and quarantine requirements are established by government authorities (not Viking) and are subject to change without notice. Guests are encouraged to confirm applicable regulations for each country on their itinerary with their veterinarian. If you choose to disembark at a port where your service dog does not meet the requirements to go ashore, your service dog must remain on board and you must make arrangements to ensure that your service dog is cared for. Our crew will not care for your service dog and your service dog cannot be left in a stateroom unattended. Service dogs are not permitted in pools, whirlpools, spas and other food preparation areas due to health regulations. All service dogs must be leashed or harnessed in public areas, and some countries may require service dogs to be muzzled. Service dogs must be housebroken and under your control. You are responsible for providing food for your service dog. You are responsible for the behavior of your service dog at all times and any damage your service dog may cause. Your service dog may be denied boarding or removed from the ship in the event of behavior that poses a risk to the safety and well-being of those on board, such as growling, barking excessively, initiating unsolicited contact, biting other guests or crew, failure to use designated relief areas, sitting on furniture, eating from the table or other similar behaviors.

Are there mandatory vaccinations that I need to get before my voyage?

You are strongly encouraged to seek advice from your healthcare provider or an approved public health advisory service to identify any vaccinations or health precautions required for each port of call. Vaccinations may be required by the country from which your voyage departs or countries that you will visit on your itinerary. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country.

Europe

Africa & Middle East

North America

Caribbean & Central America

South America

Asia

Australia & New Zealand

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