Q: Are there COVID-19 related travel requirements I need to meet before leaving on my Viking voyage?

Yes, Viking requires the following:\u0026nbsp;\n \n\t Vaccination: Viking requires all guests to be fully vaccinated at least 14 days prior to departure. For added protection, we strongly recommend that guests who are eligible for a booster receive one before they travel. (Please note: some countries along your journey may require a booster dose.) \n\t Pre-Departure COVID-19 Testing: Viking highly recommends, but no longer requires, a pre-departure COVID-19 test, taken no more than 3 days prior to traveling\u0026mdash;unless one is required by the destination. \n \n NOTE: As of June 14, 2022, select ocean voyages on the Viking Orion and expedition voyages on the Viking Octantis in the United States and Canada will continue to require a pre-departure COVID-19 test.\u0026nbsp; \n \n Additional Requirements: Select countries have additional vaccination, testing and documentation requirements. Please ensure you review the pre-cruise requirements found here and MyVikingJourney.com . Additionally, if the first country along your journey has country-specific travel requirements, we will send you an email reminder.

Question 1

Are there any health and safety protocols that Viking has implemented to reduce the risk of COVID-19 for guests and crew?

Accepted Answer

Viking has worked in coordination with an international team of scientific and medical advisors to develop one of the most well-researched and comprehensive COVID-19 prevention and mitigation plans in the travel industry. Learn more about the  Viking Health \u0026amp; Safety Program  and access frequently asked questions about our protocol enhancements.

Question 2

Are there COVID-19 related travel requirements I need to meet before leaving on my Viking voyage?

Accepted Answer

Yes, Viking requires the following:\u0026nbsp;
 
	  Vaccination:  Viking requires all guests to be fully vaccinated at least 14 days prior to departure. For added protection, we strongly recommend that guests who are eligible for a booster receive one before they travel. (Please note: some countries along your journey may require a booster dose.) 
	  Pre-Departure COVID-19 Testing:  Viking highly recommends, but no longer requires, a pre-departure COVID-19 test, taken no more than 3 days prior to traveling\u0026mdash;unless one is required by the destination. 
 
 NOTE:  As of June 14, 2022, select ocean voyages on the  Viking Orion  and expedition voyages on the  Viking Octantis  in the United States and Canada will continue to require a pre-departure COVID-19 test.\u0026nbsp; 
 
 Additional Requirements:  Select countries have additional vaccination, testing and documentation requirements. Please ensure you review the pre-cruise requirements found  here  and  MyVikingJourney.com . Additionally, if the first country along your journey has country-specific travel requirements, we will send you an email reminder.

Question 3

Can children travel with Viking?

Accepted Answer

All guests must be 18 years old on or before the day they are scheduled to embark on their cruise; we do not maintain facilities or services on board for younger individuals.

Question 4

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit cards and also offer a 3.3% discount on payments made with echeck, an electronic debit to your checking account.

Question 5

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360\u0026deg; tour  of the ship\u0026rsquo;s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships \u0026nbsp;page.

Question 6

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 7

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 8

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 9

When can I book my dining reservations and spa appointments?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. You have full access to browse all dining options and spa treatments from the moment you open your account. Booking opens for each guest based on stateroom category—as subsequently listed. We will alert you when it is your time to book.
 
 Owner’s Suite—100 days from sail date 
 Explorer Suites—90 days from sail date 
 Penthouse Junior Suites—80 days from sail date 
 Penthouse Veranda Staterooms—70 days from sail date 
 Deluxe Veranda Staterooms—60 days from sail date 
 Veranda Staterooms—No priority reservations 
 
Visit the My Viking Journey\u0026nbsp; Dining \u0026amp; Beverage  page or\u0026nbsp; Spa  page in the Onboard Experience section for additional details.
\u0026nbsp;

Question 10

When can I book shore excursions?

Accepted Answer

Your  My Viking Journey  account gives you all the tools necessary to tailor and personalize your complete cruise experience. You have full access to browse all shore excursions from the moment you open your account. Booking opens for each guest based on stateroom category—as subsequently listed. We will alert you when it is your time to book.
 
 Owner’s Suite—107 days from sail date 
 Explorer Suites—97 days from sail date 
 Penthouse Junior Suites—87 days from sail date 
 Penthouse Veranda Staterooms—77 days from sail date 
 Deluxe Veranda Staterooms—67 days from sail date 
 Veranda Staterooms—60 days from sail date 
 
Visit the My Viking Journey  Shore Excursions  page.
\u0026nbsp;

Question 11

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 12

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites 
	 1:00 PM: Penthouse Veranda Staterooms 
	 2:00 PM: Deluxe Veranda Staterooms 
	 3:00 PM: Veranda Staterooms 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Question 13

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 14

Are pets allowed on board?

Accepted Answer

No pets or other animals are allowed on board the ship, other than service animals and certified therapy dogs as Viking may choose to permit at its sole discretion. Guests who require the aid of a service animal or certified therapy dog must advise Viking at the time of booking, and complete and submit the Service Animal Request Form to Viking before final payment is due. Failure to do so may result in a denial of boarding. Please contact Guest Services at 1-855-884-5464 (1-855-8-VIKING) for more information.

Question 15

Are there refrigerators in individual staterooms?

Accepted Answer

Each stateroom is equipped with a mini-bar. Your stateroom category will determine whether your mini-bar is replenished daily with drinks and snacks. Purified water is provided in all staterooms and refilled daily. A full listing of amenities by stateroom category can be found on each  ship page .

Question 16

Can I take a virtual tour of the ship? Is there a deck plan? How can I learn more about the ship layout?

Accepted Answer

Yes. Get to know your Viking ship a little better by taking our  virtual 360\u0026deg; tour  of the ship\u0026rsquo;s public spaces and staterooms. 
 
Additionally, you can find detailed deck plans, stateroom layouts for our fleet in the  Ships \u0026nbsp;page.

Question 17

Is my stateroom furnished with amenities that I do not need to pack?

Accepted Answer

All stateroom bathrooms are equipped with premium bath toiletries. A hair dryer is also provided, and irons are available in the complimentary self-service launderettes. Depending on your stateroom category, laundry, pressing and dry cleaning services may be complimentary. If your stateroom category does not include these services, they may be purchased for a modest fee.\u0026nbsp;A full listing of amenities by stateroom category can be found on each  ship page .

Question 18

Is the ship nonsmoking?

Accepted Answer

Viking vessels are generally nonsmoking. In order to accommodate guests who choose to smoke, there is a designated outdoor smoking area on the starboard side of Deck 8. All other areas of the ship, including your stateroom and veranda, are designated nonsmoking areas. Smoking restrictions also apply to e-cigarettes.

Question 19

Is there a library on board?

Accepted Answer

Yes. On board Viking ocean and expedition ships, the Library is located in The Living Room, and has selections specially curated by London bookseller  Heywood Hill  to enrich and enhance your journey. 
 
Learn more about our  curated libraries and recommended reading  or visit the  Ships  section for deck plans and details.

Question 20

Is there Internet access on board the ship? Are there computers, or should I bring my laptop?

Accepted Answer

All our ships offer free Wi-Fi. You may use your personal device or one of the ship\u0026rsquo;s computers in our Business Center on Deck 1. Our connection relies on a VSAT satellite terminal\u0026mdash;the best possible solution for ocean cruising. Due to the nature of data bandwidth and latency, as well as potential interruptions in satellite signals based on terrain and weather, you may experience slower online connections than you are accustomed to at home. In order to ensure fair usage for all, we reserve the right to limit heavy-bandwidth applications, downloads or software upgrades so that all our guests have access to Wi-Fi. We suggest that guests limit large uploads/downloads and live streaming. Please download your content prior to your cruise, as bandwidth will affect your service and cannot be guaranteed. We would be pleased to help you with your device settings once you are on board. We hope you will understand that we will do our very best to provide you with an enjoyable online experience, and remember you will likely be able to access standard Wi-Fi and data roaming services on shore in most towns and cities you visit.

Question 21

We need twin beds; is this possible?

Accepted Answer

Most staterooms have beds that can be set up separated or together. Please inform us of your bed configuration preference so we can make sure your stateroom is set up properly when you arrive. Visit the  Stateroom Preferences  page in your My Viking Journey account to update this online.

Question 22

We plan to go a few days early and then make our way to the ship. Can you please provide the docking location?

Accepted Answer

Approximately two weeks prior to departure, your travel documents will be e-mailed to you with this information. In addition, Viking is pleased to offer a selection of local cruise extensions before and after your departure. Pre \u0026amp; Post Cruise Extensions are listed on each cruise itinerary page or you may visit the  Extensions  page in your My Viking Journey account upon booking for additional details.

Question 23

What is the electrical voltage in the staterooms?

Accepted Answer

You will find both 110V and 220V electrical outlets in your stateroom. All outlets are European style (2-pin) with a ground, except for two US 110V sockets above the desk and one US 110V socket on each side of the bed; there are no UK 3-pin sockets. Should you need an adapter, they are available for sale in the onboard shop or can be found at most electronics or travel stores. (Remember that if you are staying in a hotel for part of your journey, you will want the appropriate adapter for that country as well.) In your stateroom, you will also find several USB ports to charge cell phones and tablets; just bring the appropriate cable with you. Most modern electronic devices can accommodate different electrical currents, so you probably will not need a current converter; hair dryers are provided in your stateroom.

Question 24

Will I be able to watch TV in my stateroom?

Accepted Answer

All staterooms have a color television with a selection of live TV channels, including news, sports and finance channels, on-demand movies and in-house programming. Because satellite coverage is dependent on weather conditions and location, there may be times when programming is temporarily unavailable. 
 
A full listing of amenities by stateroom category can be found on each  ship page .

Question 25

Are there any health and safety protocols that Viking has implemented to reduce the risk of COVID-19 for guests and crew?

Accepted Answer

Viking has worked in coordination with an international team of scientific and medical advisors to develop one of the most well-researched and comprehensive COVID-19 prevention and mitigation plans in the travel industry. Learn more about the  Viking Health \u0026amp; Safety Program  and access frequently asked questions about our protocol enhancements.

Question 26

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 27

Are transfers included?

Accepted Answer

Transfers are included with Viking Air purchase and all of our extension packages. Intra-itinerary air does not need to be purchased separately.

Question 28

Can I make payments toward my booking balance in My Viking Journey? How do I get a discount on my payment?

Accepted Answer

You can make secure payments on the  Booking Payments  page in the My Viking Journey Payments \u0026amp; Cart section. We accept all major credit cards and also offer a 3.3% discount on payments made with echeck, an electronic debit to your checking account.

Question 29

Do I need a visa to travel with Viking?

Accepted Answer

Requirements may vary and can change at any time. All guests should seek advice from their respective embassy, consulate or Travel Agent to determine which documents are needed for their specific Viking cruise. Please be sure to obtain and carefully review for accuracy all your required documents prior to departure to avoid delays, denied boarding/entry or additional cost.\u0026nbsp; 
 
In order to assist with visa services for US citizens traveling internationally, Viking has contracted with GenVisa, whose representatives will facilitate the visa process for Viking guests for a fee. Visit  genvisa.com/viking  for more information regarding visas for your cruise.\u0026nbsp; 
 
Guests who hold a passport for a country other than the US should contact their respective embassy, consulate or Travel Agent to determine whether visas are required for their cruise.

Question 30

Do I need travel protection? Should I consider purchasing flight insurance?

Accepted Answer

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment. 
 
Viking offers our U.S. guests the opportunity to purchase our Viking Travel Protection Plan. When you purchase the plan within 14 days of your initial deposit/payment for your cruise, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking Cruises Voucher for the cancellation penalty amount. Viking\u0026rsquo;s Travel Protection Plan also covers your flights purchased through Viking. Learn more about the plans we offer in the Viking Travel Protection Plan section on the  Travel Information  page. 
 
If you have other insurance, please check with your provider for coverage.

Question 31

How can I send a Bon Voyage gift to a Viking guest?

Accepted Answer

Send your friends or loved ones off in style with a Bon Voyage gift delivered directly to their stateroom. You can order a gift for delivery on board to celebrate a birthday, anniversary or special occasion. Our Bon Voyage gift packages include delightful surprises, such as champagne, wine, chocolate-dipped strawberries and more. 
 
Simply download, fill out, and mail or fax our  Gift Order Form (PDF) . Please note that for Mississippi itineraries, the Gift Order Form is not yet available. Please check back closer to departure. 
 
You can also use the  Silver Spirits Beverage Package Order Form (PDF)  to order the beverage package as a gift for a Viking guest.

Question 32

How do I arrange to travel together with a group of people?

Accepted Answer

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. A non-refundable minimum Air Plus service fee of $100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization.

Question 33

I have been told that I need to complete a Guest Information Form. What is that, and how do I take care of it?

Accepted Answer

The  Guest Information Form (GIF)  enables us to create your reservation, produce travel documents and make any airline reservations. You must complete a GIF for each person traveling in your party as soon as possible. If you haven’t already done so, you can fill out the form online on My Viking Journey under the  Guest Information  section.

Question 34

We have traveled with Viking before and are thinking of inviting friends to travel with us. Are there benefits for referring friends?

Accepted Answer

See our  Viking Explorer Society  and  Viking Referral Rewards  pages.

Question 35

What is My Viking Journey?

Accepted Answer

My Viking Journey  is a website designed exclusively for guests who have booked a cruise with Viking. If you have a Viking booking number, you can create an account anytime to customize and manage your upcoming journey. Browse and book  shore excursions  and  spa treatments ; make  alternative restaurant reservations ; get answers to your top questions; access and print  visa applications  and travel itineraries; complete your  Guest Information Form ; view  air services  and flight details; and manage your daily schedule in your  personalized calendar . You can enhance your trip with our  Silver Spirits beverage package , gain peace of mind with the  Viking Travel Protection Plan  and make easy  online payments .

Question 36

What is the cancellation policy for my booked shore excursions?

Accepted Answer

In order to ensure quality guides and sufficient transportation, we must provide the tour operator with guest counts at least two days in advance. Therefore, no refunds will be given within two days of any shore excursion. 
	 Tours require minimum participation levels to operate so please sign up as early as possible. 
	 Tours operate rain or shine. 
	 Online booking and cancellations will close seven days before your cruise sets sail. 
	 During this seven-day pre-sail period, you can cancel items by calling us. 
	 Once you arrive on board, you will have the ability to manage your shore excursions again, with one exception\u0026mdash;all shore excursions that occur during the first two days of sailing will be non-refundable. 
	 Please note, whether an optional tour is booked through My Viking Journey or on board, refunds are only processed on board and will be applied as a credit toward your shipboard account balance. Should you have a negative balance at the end of your voyage, the refund toward your credit card will be processed on board. Please allow 14 business days for this to reflect on your statement.

Question 37

What is your single supplement?

Accepted Answer

On occasion, Viking will make special solo traveler fares available. Please check back for pricing updates. In the meantime, explore special offers currently available on Viking cruises. With  Viking Inclusive Value , we offer you great value every day, in a category that will fit all your travel needs.

Question 38

When is disembarkation?

Accepted Answer

Disembarkation begins after the ship has docked in the port and after all customs and immigration formalities have been successfully completed. The times will vary due to the specific immigration and customs procedures in the specific port.

Question 39

When is embarkation?

Accepted Answer

Embarkation begins at 11:00 AM for all categories. Stateroom availability times are listed as follows:
 
	 11:00 AM: Owner\u0026rsquo;s Suite, Explorer Suites and Penthouse Junior Suites 
	 1:00 PM: Penthouse Veranda Staterooms 
	 2:00 PM: Deluxe Veranda Staterooms 
	 3:00 PM: Veranda Staterooms 
 
Should you arrive before your stateroom is available and wish to explore your port of call, please drop off your luggage shoreside in the terminal where we will gladly look after it. Please keep in mind, if you do go exploring, you need to be back on board the ship at least two hours before the scheduled departure time.

Question 40

When will we receive our final documents?

Accepted Answer

Your electronic documents will be emailed to you 14 days prior to your embarkation. You may also access all documents and information regarding your booking by visiting your My Viking Journey account  Booking Summary  page. In addition to your electronic documents, approximately 14 to 45 days prior to your departure you will receive a package in the mail which will include your personalized embarkation tags and one red transfer sticker per guest if applicable.

Question 41

Are there luggage restrictions during the trip? Which personal items are allowed on board and which are prohibited?

Accepted Answer

Each airline has its own luggage policy regarding fees and other restrictions; please contact your airline directly for the most up to date information. 
 
On board, luggage must be stored in the guest\u0026rsquo;s stateroom. Additional information will be made available with ample time for you to plan for your voyage. For a full list of allowable and prohibited items on board, you may download our  Prohibited Items List (PDF) .

Question 42

Can I upgrade my flights?

Accepted Answer

When your flight itinerary is available in the My Viking Air section of My Viking Journey, you can use the Upgrade Class or Change Flights features to upgrade your class of air service, change your airlines, change your itinerary or add stopovers to your flight schedule. Additional fees may apply and are clearly displayed when applicable.

Question 43

Can I upgrade only one flight in my itinerary?

Accepted Answer

Viking typically handles flight itineraries as a package; therefore, choice of class usually applies for entire flight itinerary. However, a single flight upgrade may be possible with a customized itinerary; please call 1-877-523-0580 to speak with a Viking Air Expert.  Please note: Business Class and Premium Economy are guaranteed only for transoceanic flights.

Question 44

Do I need travel protection? Should I consider purchasing flight insurance?

Accepted Answer

While travel protection is not required, we do recommend it. Emergencies sometimes arise, and you want to protect your travel investment. 
 
Viking offers our U.S. guests the opportunity to purchase our Viking Travel Protection Plan. When you purchase the plan within 14 days of your initial deposit/payment for your cruise, you also receive the Viking Enhanced Cancellation Waiver Benefit that allows you to cancel your Viking travel arrangements before your scheduled departure for any reason and receive a Viking Cruises Voucher for the cancellation penalty amount. Viking\u0026rsquo;s Travel Protection Plan also covers your flights purchased through Viking. Learn more about the plans we offer in the Viking Travel Protection Plan section on the  Travel Information  page. 
 
If you have other insurance, please check with your provider for coverage.

Question 45

Does My Viking Air provide the same rates and flights as airline and travel websites?

Accepted Answer

Our exclusive pricing is intended to provide the most value for flights that coordinate well for your cruise and allows you the most flexibility, based on what is available at the time of booking. When you purchase your flights as part of My Viking Air, you also receive complimentary roundtrip airport transfers. Importantly, Viking monitors your flights beginning at 24 hours prior to departure; in the event you experience a flight delay, cancellation or missed connection, Viking works closely with partner airlines to repair your flight itinerary and minimize or avoid missed cruise time. 
 
 Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

Question 46

How are my flights selected by Viking?

Accepted Answer

Viking looks at several factors, including travel time, number of stops, departure/arrival time and price, to provide the best flight options that coordinate with your cruise. Now with My Viking Air, you can evaluate the other options that are available to determine if the pre-selected flight itinerary represents the best overall option for you.

Question 47

How do I arrange to travel together with a group of people?

Accepted Answer

You will need to customize your flights, which you can do with Viking Air Plus. Please call 1-877-523-0580 to speak with a Viking Air Expert, who will work with you to customize your flights so your group travels together. A non-refundable minimum Air Plus service fee of $100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization.

Question 48

How do I change my flight itinerary or airline?

Accepted Answer

When your flight itinerary is available in the My Viking Air section of My Viking Journey, you may be eligible to use the My Viking Air features to upgrade your air class of service, change your seats, change your airlines, change your itinerary cities and dates or add stopovers to your flight schedule. The fares may increase and are clearly displayed when applicable to your requested changes. Your original flight itinerary is held until you finalize the change(s) and you receive confirmation.

Question 49

How do I check in online for my flight?

Accepted Answer

You will need to visit your airline\u0026rsquo;s website to check in for your flights. This service is typically available 24 hours before departure and can be accessed using your airline record locator number. The airline record locator number is available in the My Viking Air section of My Viking Journey as part of your flight itinerary details.  Please note: Not all airlines offer the ability to check in online.

Question 50

How do I confirm check-in policies and luggage restrictions my flights?

Accepted Answer

We recommend that you contact your airline directly via their website or phone at least 72 hours prior to your departure to confirm current policies for how much time to allow prior to check-in, carry-on or luggage restrictions.  Please note: Flight schedules, seat assignments and luggage restrictions are subject to change by the airlines at any time.

Question 51

How do I earn frequent flyer miles?

Accepted Answer

You can add frequent flyer numbers for up to three airlines in the My Viking Air section of My Viking Journey. You may also add your frequent flyer number to your reservation on your airline\u0026rsquo;s website. Please note frequent flyer miles may not always be available to be earned on all Viking flights because of our special discounted fares.

Question 52

How do I get to the ship from the airport?

Accepted Answer

Complimentary roundtrip airport transfers are included when you purchase flights as part of My Viking Air. If you have made your own flight arrangements that coordinate with your cruise embarkation and disembarkation dates, you may purchase airport transfers from Viking up to 30 days prior to departure. Alternatively, you can make your own airport transfer arrangements; information on your ship\u0026rsquo;s docking location will be in your Cruise Documents. 
 
 Please note: Complimentary transfers are provided when flight dates coordinate with your cruise itinerary; hotel transfers are provided when a hotel stay is included as part of your cruisetour itinerary or pre/post cruise extension purchased through Viking.

Question 53

How do I make special requests for my flight itinerary?

Accepted Answer

Special meals, mobility assistance, and similar requests can be made in the My Viking Air of section of My Viking Journey. You can also make requests directly with your airline by visiting their website or contacting them by phone.

Question 54

How do I obtain my seat assignment?

Accepted Answer

Viking will automatically assign your seats with your flight itinerary, based on preferences provided in the My Viking Air section of My Viking Journey\u0026mdash;and of course, what is available from the airline. When your flight itinerary is available in My Viking Air, you can also use the View/Change Seats feature to make changes as desired and as your airline allows. 
 
 Please note: Seat assignments are managed by the airlines and may be changed due to aircraft changes or other operational needs.; some airlines will assign seats at the airport, rather than in advance, for shorter connection flights outside of North America.\u0026nbsp;

Question 55

How do I sort flight results when searching for flights?

Accepted Answer

Flight itinerary search results are sorted based on overall quality: convenient connection time, price, optimal flight times to guarantee timely transfer to and from your cruise, as well as any preferences you provided at the time of booking your cruise. \u0026nbsp;You may use the sort features on My Viking Journey to narrow your options.

Question 56

How will I know if there is a schedule change that affects my flight itinerary?

Accepted Answer

We want to give you as much time as possible to plan for your journey. You will receive an e-mail to notify you if there are any significant changes to your flight itinerary. Once your flight itinerary is available in the My Viking Air section of My Viking Journey, it will be current and will reflect any schedule changes.

Question 57

What do I do in case of an air travel emergency?

Accepted Answer

If you have a travel protection plan, please contact that provider. If you do not have travel coverage and you purchased air from Viking, please contact 1-877-523-0580. If you arranged your own air and are traveling independently, contact the emergency number listed in your Cruise Documents.

Question 58

What if my luggage is damaged or lost on arrival?

Accepted Answer

Should your luggage get damaged or lost, file a report with your airline before you leave the airport baggage claim area. In the event that you are delayed in leaving the baggage claim area, you may call the ship number listed in your Cruise Documents to adjust your airport transfer time.

Question 59

What is a flight deviation?

Accepted Answer

Some guests arrange their flight itinerary so that it deviates from the dates and location of their cruise or cruise tour. They may choose to arrive in a destination before their cruise, stay longer in a destination after their cruise, or change their arrival or return destination city. Any of these adjustments to their flight itinerary is considered a flight deviation.

Question 60

What is a stopover?

Accepted Answer

Also called a long layover, a stopover in your flight itinerary means that you opt to stay a day or more in a layover city before proceeding to your final destination.

Question 61

What is my Airline Booking number?

Accepted Answer

When you receive your flight itinerary, you will be given a 6-character record locator for each flight. This reference number is considered your Airline Booking number and can be used to view or confirm your flight details with the airline directly. In most cases, you will need your Airline Booking number to check-in for your flight on the airline\u0026rsquo;s website.

Question 62

What is my flight itinerary?

Accepted Answer

Your flight itinerary is your flight schedule arranged by Viking. When you purchase your flights through Viking, we will plan and book your flight itinerary using our exclusive rates and incorporating your preferences. You will have the ability to view and manage your flight itinerary online 120 days prior to departure through the My Viking Air section of My Viking Journey. Your flight itinerary will include the departure and arrival airports, connecting airports (if any), dates and times of the flights, flight numbers, seat assignments, passenger name, and your confirmation number.

Question 63

What is My Viking Air?

Accepted Answer

My Viking Air is Viking\u0026rsquo;s enhanced air program. With My Viking Air, you have two options for booking flights for your journey with us: Viking Inclusive Air or Viking Air Plus. Also, with My Viking Air, you now have the ability to view and manage your flight itinerary online 120 days prior to departure through the My Viking Journey guest portal.

Question 64

What is Viking Air Plus?

Accepted Answer

While all guests have access to customize their flights through My Viking Journey, some guests have specific travel needs or special flight requests, and others simply prefer to speak directly to a Viking Air Expert. With Viking Air Plus, guests work with our Viking Air Experts to customize flights 310 to 65 days prior to departure, and they then have access to view it online even 310 days prior to departure. A non-refundable Air Plus service fee of\u0026nbsp;$100-$150 per guest, depending on the itinerary, plus applicable increases in airfare due to customization. Contact 1-877-523-0580\u0026nbsp;for more information.

Help / FAQs

Frequently Asked Questions | Viking Ocean Cruises

Helpful Resources