Job Category: Corporate Offices, Woodland Hills, CA

Position: Air Planning Advisor


The Air Planning Advisor is responsible for a high volume of inbound calls servicing and accommodating air flights for customers requesting the custom air reservations. Responsible for ensuring that all additional air charges are accurate and correctly reflected on all invoices. Communicate in a timely manner to Manager all air issues which may adversely affect profit margin on bookings for quick remedial action. Air Planning Advisor is responsible for booking and pricing last minute air requests. Responsible for communicating the status on requested tickets to requesting person/s. Other duties may be assigned as required.

Job Responsibilities
  • Take incoming calls from Viking Cruises reservation/ travel agents
  • Secures air booking requests and contracted rates, accurately books/prices all contract type bookings/fares
  • Re-check stored fares in bookings and add these as needed.
  • Communicates to Custom air passengers of Viking River Cruises policies and procedures.
  • Adds fee to booking and notes both air and cruise bookings
  • Work airline schedule changes, and advise Custom Air passenger as necessary.
  • Customer Services call outs when required.
  • Preferred experience: Reservations and customer service experience. Airline, destination, and air city code knowledge. Ability to communicate clearly.
  • Ensure updates to bookings are made promptly
  • Process air cancellations and other related services promptly

Technical Requirements:
  • Thorough and current knowledge of Sabre. No exceptions.
  • Competent proficiency on MS Office products including Excel and Outlook

Experience and Knowledge
  • Thorough and current knowledge of Sabre. No exceptions
  • Competent proficiency on MS Office products including Excel and Outlook

Position Requirements
  • College degree preferred
  • Must have call center/contact center environment (1 year minimum)
  • General knowledge of world geography
  • Knowledge of MS Office, Outlook and strong PC skills
  • Availability to work variable shifts, including weekends (pre-scheduled)

  • Highly competitive salary, hourly rate plus incentives
  • 4 - 6 weeks of paid training.
  • 401K, Medical, dental, and vision benefits
  • Discounted theater, theme parks and movie tickets, cellular rates, gym memberships, etc.
  • Travel and cruise rewards – employees who complete a minimum of 6 months service are eligible for a free cruise and discounted rates on future Viking River Cruises.

About Viking Cruises:

Viking Cruises, the world’s leading river cruise company, offers scenic cruising along the rivers of Europe, Russia, China, Southeast Asia and Egypt. Since its 1997 inception, the company has grown to a fleet of 53 vessels and over 100,000 passengers annually. Viking has been honored multiple times in Travel + Leisure’s “World’s Best” Awards and Condé Nast Traveler’s “Gold List” as well as recognized by the editors of Cruise Critic as “Best River Cruise Line.” Today Viking continues its rapid growth with its first Ocean vessel beginning operations in 2015, and plans to grow the River Cruise fleet even larger in the next two years. The opportunities and challenges in this growth provide and excellent work environment for high performing individuals with a desire to achieve and excel.

This position is located in Woodland Hills, CA. Only local applicants will be considered.

Viking Cruises is an equal opportunity employer.